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Support Management

ASPEKT Support Management Methodology enables constant, two-way, effective communication flow between the ASPEKT Support Team and Client Authorized Users. The methodology encompasses Task Management System for tracking Client requests.

ASPEKT Support Management Methodology Benefits for Clients:

  • Entire Support Team at disposal
  • Structured communication to avoid miscommunication problems
  • Clear and specific explanations in written format, with possibility for attachment of additional file formats
  • Precise measurement on spent time and resources for every processed request
  • Generation of custom reports and detail task analytics
  • Privilege based access
  • Secure transfer of sensitive data
  • Lower communication costs
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