Tablet Platform for Field Activities
Process data on-field
The Aspekt Mobile Assistant Platform is designed to support financial services, running as extension of core system features, used to provide on-field mobility and improve user experience by streamline data input operations for field officers and agents. It enables mobility for employees to perform on-site operations and serving the customers more effectively.
Aspekt Mobile Assistant Platform supports achieving significant operational improvements and making long-term, loyal customers, by enhancing the quality of the financial services, through reliable engagement approach with end-users, aligned to the Client’s growth plans.
With ability to process data on-field, Aspekt Mobile Assistant Platform supports data access at any time, providing financial services, performing site visits and other operational activities that need to be performed fast, reliable and on-time, being able to serve customers on-field.
The Platform supports all key processes that are required for more efficient field operations, in online and offline mode. Through the Aspekt Mobile Assistant Platform the Client’s field agents can serve customers more efficiently and increase customer outreach, by being able to generate loan applications, gather documentation, make field assessment and analyzes, generate leads, conduct customer interviews, monitor loan portfolio / loan purpose usage, perform financial analyses and gather customer complaints while on the field. The platform can enable field mobility for payment and disbursements and any activity that can be performed on the Core System to be extended for usage on the tablet.
The platform itself is designed on a way that the policies, validations, operation rules are taken over from the Core System and it represents the Core System on-field with no need of installing new versions, or updating the tablet platform for the changes of policies, validations or operation challenges that are needed for fast approach on the dynamic market, enabling differentiation in comparison to the competition.
The open architecture of the platform allows easy integration with third party systems enabling financial organizations and their customers a seamless and secure access to financial operations and information. The platform can be integrated with third party systems for performing operations such as loan repayments and disbursements, account transactions, exchange office, possibility of setting limits on cards, ATM and POS terminals as well as SMS notifications, biometric identification, card processing integrations etc.
The platform supports SMS/OTP validation mechanisms, assuring the security of the platform with the highest security standards nowadays.
The notifications system supports flexible definition of notification types and rules for automated notifications enabling customizable status workflow.
Aspekt E-Banking Platform uses the same approach for delivering financial services to customers as M-Banking Platform. Both Platforms are using the same API middleware and use the same features for delivering financial services to customers through WEB.
Both platforms are multilingual with option of adding any language that is needed for the market.
- Automated Process Workflow
Performing specific operations on-field and complete integration with the core system with a management tool for managing the platform.
- Offline Activities
Range of activities performed offline, while on-field, such as record new lead or update the data of existing one, create new Clients – person or company, record new applications or change existing applications (covering financial analyses, repayment plan, collateral and guarantor) as well as monitoring, questionnaires, tasks, activities enabling the mobility to be on a level as working in the office.
- Flexible Definition of Data to be Gathered
Definition of parameters used to record the needed information for different business objects in the system and enabling additional customization of data access and preview based on Client needs, adapted to present online any type of data generated in the core solution.
- Ongoing Customization of Data Access and Report Preview
Enabling flexible approach of data gathering, independently from the Vendor. Standard set of reports available showing the most relevant CRM, Application and Loan Module data.